Student FAQ
Questions about Chemistry Help, My Chemistry, sign-in, saved progress and finding the right resources.
If your question is not here, ask below. I normally check new questions every day or two.
Is Chemistry Help really free? What’s the catch?
There isn’t one. Chemistry Help and My Chemistry are free to use. There isn’t a paid student tier or subscription, and you won’t be asked for payment details.
I built Chemistry Help to give A-level Chemistry students useful practice and revision, and I use it with students I teach too. Making the site better is useful to me as well.
Do I need to sign in?
No. A lot of Chemistry Help works without an account.
Sign in if you want My Chemistry to remember your course, save your progress and connect your work across visits and devices.
How does Google sign-in work?
My Chemistry uses Google Sign-In. You choose your Google account and Google confirms your identity to My Chemistry. My Chemistry never receives your Google password.
Google has reviewed My Chemistry’s sign-in setup and approved the site for the Google account access it requests. That access is limited to the basic information needed to recognise and sign you in.
Why is it worth signing in?
Signing in lets My Chemistry remember your course and progress.
- Remember whether you study AQA or OCR A and whether you are in Year 12 or Year 13.
- Prioritise close search matches from your own course.
- Keep your My Chemistry question-bank progress.
- Save supported Chemistry Help results and questions for another try.
- Keep your syllabus and topic ratings.
- Show where you left off when you come back.
- Keep the same saved progress when you sign in on another device.
Signing in is free.
What information does My Chemistry get from Google?
Google Sign-In supplies a Google account identifier, your name, email address and profile image so My Chemistry can recognise your account.
It does not give Chemistry Help access to Gmail, Google Drive, Calendar or your Google password. You can read the full details in the My Chemistry privacy notice.
Can I use a school Google account?
Usually, if your school allows external Google Sign-In. Some school-managed Google Workspace accounts block third-party sign-ins until an administrator approves them.
If your school account blocks My Chemistry, you can still use the public Chemistry Help resources without signing in.
I chose the wrong course or year. Can I change it?
Yes. Open My Chemistry → Account and change your course there.
You can switch between AQA and OCR A. If you have moved into Year 13, change Year 12 to Year 13 there too. Search and My Chemistry will then use your new choice.
Will signing in change my Chemistry Help search results?
A little. If My Chemistry knows your exam board, Chemistry Help puts close matches from your course first where that makes sense.
Your search still wins. If you study OCR A and search for an AQA resource, Chemistry Help will still show you the AQA result.
Why do I sometimes see resources from both AQA and OCR A?
The two courses overlap a lot, so some resources are useful to both. Where the specifications differ, Chemistry Help labels board-specific material and keeps those differences separate.
If you are signed in, your own course normally gets priority among close matches.
What should I type into Search?
Type the chemistry you have in mind. A topic, reaction, calculation, practical, abbreviation or approximate spelling is fine.
For example: benzene, Born Haber, RDS, weak acid pH or titration practical.
I can’t find the topic or resource I need. What should I do?
Try Search first. You do not need to know the exact page title.
If it still does not find what you need, use the form below and choose I can’t find something. That tells me either the search needs improving or Chemistry Help is missing something students actually want.
Does Chemistry Help save my work?
Some supported Chemistry Help tools can save results into My Chemistry when you are signed in. My Chemistry also keeps its own question-bank progress, topic ratings, saved questions and review work.
If saving your progress matters, sign in before relying on it being there next time.
I think I found an error. What should I do?
Please tell me. Choose I found a problem below and include enough detail for me to find the page, tool or question.
You do not need to send your name, school or any other personal information.
Can I suggest a new tool or resource?
Yes. Choose I’d like to suggest something below and tell me what you would like to practise, calculate, revise or find more easily.
I cannot promise to build every suggestion, but repeated requests are useful when I decide what to work on next.
Ask about Chemistry Help
Ask about the site, tell me what you couldn’t find, suggest something you’d like added, or report a problem.
Please don’t include your name, email address, school or other personal information.
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